DATE: May 29-31st, 2024: 0800-1700
LOCATION: 123 N 5th Ave Okanogan, WA

**VERY IMPORTANT: Once the user is enrolled, THEY need to login to their account to finish the registration process. If they do not finish the registration process, they will not receive the course information or be considered as registered for the class. REGISTRATION MUST BE COMPLETE 5 DAYS PRIOR THAN THE COURSE START DATE OR THE STUDENT WILL BE UNENROLLED**

3 days/24 hours
This class is ideal for training newly hired dispatchers or as a refresher for existing employees. This course covers the basic skills, knowledge and abilities that a public safety telecommunications dispatcher needs.

Some of the topics covered include Skills/Traits/ Knowledge of an effective law enforcement or fire dispatcher, 4 core questions, Customer Service, Group/Team Dynamics, Voice, Speech, Phrasing, Terminology and Standardization, Call formatting, EMS, Prioritization, Responder safety, Dispatch Methods for Law Enforcement, Fire Operations, Incident Command System (ICS), High Risk Calls, Stress Management, CISM and Active Shooter. This is also a great chance to network with other agencies in Washington and expand your knowledge and skill set.