Agency Training → WA911Training → In-person Instructor Led Training

Telecommunicator 2 (T2) 04.24.2024 (0728-06)


Description
DATE: April 24-26th, 2024: 0800-1700
LOCATION: Pacific Street Operations Center (PSOC) 2221 Pacific St. Bellingham, WA
**Note: Access to the room is off Carolina Street on the north side of the building. On-street Parking

**VERY IMPORTANT: Once the user is enrolled, THEY need to login to their account to finish the registration process. If they do not finish the registration process, they will not receive the course information or be considered as registered for the class. REGISTRATION MUST BE COMPLETE 5 DAYS PRIOR THAN THE COURSE START DATE OR THE STUDENT WILL BE UNENROLLED**

3 days/24 hours
This class is ideal for training newly hired dispatchers or as a refresher for existing employees. This course covers the basic skills, knowledge and abilities that a public safety telecommunications dispatcher needs.

Some of the topics covered include Skills/Traits/ Knowledge of an effective law enforcement or fire dispatcher, 4 core questions, Customer Service, Group/Team Dynamics, Voice, Speech, Phrasing, Terminology and Standardization, Call formatting, EMS, Prioritization, Responder safety, Dispatch Methods for Law Enforcement, Fire Operations, Incident Command System (ICS), High Risk Calls, Stress Management, CISM and Active Shooter. This is also a great chance to network with other agencies in Washington and expand your knowledge and skill set.

Course Length: 24 hours CEU Credits: 24 Course Date: 04/24/2024 Course Location: Bellingham, WA

Content
  • registration
  • Registration Approval
  • Registration
  • course documents
  • Welcome to T2
  • T2 Student Guide - PRINT and bring to class
  • course completion steps
  • Course Evaluation Instructions
  • Course Evaluation
  • In-class Course Exam
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 2 years